Shipping policy

Shipping Policy

Thank you for shopping with us. Below are the details of how we process and ship your orders.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification once your order has been shipped.

During peak seasons or due to unforeseen circumstances, processing times may be slightly delayed.

Shipping Locations

We currently ship to:

  • All locations within India

  • International destinations (where applicable)

If your location is not serviceable, we will contact you before processing the order.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Package weight

  • Shipping method selected

Any applicable duties, taxes, or customs charges for international orders are the responsibility of the customer.

Estimated Delivery Time

Estimated delivery times begin from the date of dispatch, not the order date.

  • Domestic (India): 3–7 business days

  • International: 7–15 business days (may vary depending on destination and customs clearance)

Please note that delivery timelines are estimates and may be affected by courier delays, weather conditions, or customs procedures.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment.

Delays & Lost Shipments

We are not responsible for delays caused by courier partners, natural disasters, customs clearance, or incorrect shipping information provided by the customer.

If your order appears lost or significantly delayed, please contact us at idukkielixirs@gmail.com, and we will assist you in resolving the issue.

Damaged Packages During Transit

If your package arrives visibly damaged, please take photos before opening and contact us within 48 hours of delivery at idukkielixirs@gmail.com.
We will evaluate the issue and provide an appropriate resolution.

Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact details are accurate at checkout.
Orders returned due to incorrect addresses or failed delivery attempts may require additional shipping charges for re-dispatch.

Contact Us

For any shipping-related questions, feel free to reach out at:
📧 idukkielixirs@gmail.com